Shipping policy

Shipping Policy

Where we ship

We currently ship to the contiguous United States (the lower 48 states and Washington, D.C.). We are not able to ship to Alaska, Hawaii, U.S. territories or APO/FPO addresses at this time.

Shipping cost

Free on every order. No minimum.

When your order ships

Orders are processed and shipped within 1 to 3 business days.

How long delivery takes

Most orders arrive 12 to 15 business days after they ship. You will get an email with your tracking number as soon as your order ships.

If your order is late or lost

If your order has not arrived within 30 days of shipping, email us at support@trysurely.com with your order number. We will reship it or refund you in full.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of ordering and we will do our best to fix it before it ships.