Refund policy

Return and Refund Policy

30-Day Money-Back Guarantee

Try your SurelySmile for 30 days from the day it is delivered. If you are not happy with it for any reason, email us within those 30 days and we will refund the price you paid for the product.

To start a refund, email support@trysurely.com with your order number and a sentence about why it is not working for you. We will reply within 1 business day with next steps, including return instructions if a return is needed. Return shipping costs are paid by the customer.

1-Year Replacement Warranty

If your SurelySmile stops working within 1 year of delivery under normal use, email us a short photo or video showing the problem along with your order number. Once confirmed, we will send you a replacement unit at no cost.

Damaged, defective or wrong item

If your order arrives damaged or you received the wrong item, email us within 7 days of delivery with a photo and your order number. We will send a replacement or issue a full refund, your choice.

When you will get your money back

Approved refunds go back to your original payment method. Most banks show the refund within 5 to 10 business days.

Not covered

• Damage caused by misuse, drops or running the unit without water
• Refund requests made more than 30 days after delivery (the 1-year replacement warranty still applies to defects)

Questions? Email support@trysurely.com. We are happy to help.